How do I register?
Download the StudentSafe app from the App/Google Play store. Simply click the register button on the bottom of the app home page. You will be asked for your email address. This must match the email address (for security reasons) that you have registered with the school. The system will then text you a One Time Passcode to your registered mobile number. Once entered you will be able to set up your password.
My email will not work when registering?
Your email address does not match the email registered with the school. Please contact the school to update your email address.
When registering my email, I did not receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact the school to update your details.
Where can I find the bus routes and timetables?
Coach routes and timetables can be found on this website. Here you can view each of the routes in detail with coach stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and we are able to add additional stops if there is sufficient demand and any proposed additional stops fit within the current routes. It is always worth asking! Please contact us at bassetthouse@studentsafe.com to suggest a new stop.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
If journeys need to be made on different routes, you can simply click the routes you require per day.
If journeys need to be made on the same route, but for different stops, please contact bassetthouse@studentsafe.com and we will assist you with this booking.
ow will billing work?
What are the booking options for my child for this academic year?
Starting in July 2024, bookings can only be made for daily return journeys every day of the term. After the initial booking has been placed for the term, you can update your schedule in September to cover days of travels and the early/late pm service.
If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child.
If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.
If I start my booking after half a term, will I be charged less?
No, billing is for the whole term. This allows us to plan the routes, stops and bus capacity.
How do I cancel / give notice for the bus service?
All bookings are termly and must be made in advance. If you wish to cancel partway through the term, you will still be charged for the remainder of that term.
What if I need to amend my travel arrangements before the start of term?
Please email us at bassetthouse@studentsafe.com, and we’ll assist you.
What if I need to amend my travel arrangements after the start of term?
Starting September, you’ll be asked to update your booking to reflect your child’s schedule for the upcoming term.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre on 020 7870 2228.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at bassetthouse@studentsafe.com