School Bus Bookings  

Parents/guardians must place bookings via the StudentSafe app. The booking window will open for bookings ahead of each term. We’ll be in touch to provide sufficient notice for placing bookings.

The School offers places on its coach service, based on bookings and payments being completed, on a first-come, first-served basis. The school will do its utmost to accommodate all requests for use of the service.

Journeys booked but not taken for whatever reason are non-refundable.

Amendments / Cancellations 

Amendments to bookings (for example: frequency, route, pick-up location, or drop-off point) should be made by emailing bassetthouse@studentsafe.com. All bookings are for the term and will be required to be booked in advance of each term. If you wish to cancel your child’s coach provision part way through the term, you will still be charged the full amount for the remainder of that term.

Use of the Service 

Parents/guardians are asked to remind their children that when travelling on the School coaches they remain bound by the School’s Behaviour Policy.

Parents/guardians are asked to remind their children that they must abide by the school’s Student Code of Conduct.

Changes to Service 

The school reserves the right to make route alterations after publication but will provide notice of any such action.

Payment and Charges

Bassett House School charges a flat rate cost for journeys of £12 for a return journey. Ad hoc booking options will be reviewed when term starts.

Payment will be taken at the point of booking.

Lost Property 

Should a student leave any item on a school coach then parents should contact StudentSafe via email on bassetthouse@studentsafe.com to report the loss providing the coach route and a description of the item(s).

StudentSafe will locate the item and contact the parents to notify them that it has been found. Students can then collect the item, on their next school run.

Student Code of Conduct

Students must:

• Be ready to board at the allotted time. If late, the coach will be unable to wait.
• Travel on their registered coach
• Be polite and respectful to the driver and all other passengers at all times.
• Follow any instruction from the driver without question – it is for their safety and the safety of others.
• Stay in their seats with seat belts fastened.
• Look after their belongings and keep them in a safe place.
• Take litter off the coach.

Students must not:

• Distract the driver, except in an emergency.
• Leave any items on the coach.
• Ask to be dropped off anywhere other than their agreed stop.

Contact Details 

If you have an urgent query about your child’s coach route during service, then please contact 020 7870 2228.

This telephone number is staffed during term time from 06:30 to cover travel into school and until 19:00 to cover all end of day transport.

If you require support during the summer holiday, please contact StudentSafe via your school’s dedicated email address on bassetthouse@studentsafe.com.